Help Center

Prices & Costs

The prices for our products are in NZD and are inclusive of GST.

Additional costs apply for services such as delivery, moving items upstairs/downstairs, assembly, removal and disposal of old furniture, as well as rubbish takeaway.

Order & Payments

Feel free to place orders for our products online, or alternatively, you can contact us directly to make a purchase.

Please be aware that due to potential stock level sync delays, products may run out of stock without notice. To confirm the current stock availability, we recommend contacting us at 02102703309(Betty) before making a purchase.

For payments, we currently accept Bank Transfer or Cash. A minimum deposit of 50% of the total price is required when placing an order, and the remaining balance must be paid in full and received by us before the scheduled delivery date.

Collection & Delivery & Services

Collection:
You are welcome to collect products by appointment at our Henderson Heights location. Please ensure that your vehicle has sufficient space to accommodate the purchased products.

Delivery:
We typically schedule delivery within 1-7 working days after receiving payment, contingent on product availability. The delivery fee generally starts at $50, varying based on the distance. By default, the delivery service is for one person unless otherwise specified. In some cases, the buyer may be required to assist the delivery personnel with heavy and oversized items. If additional personnel are needed, kindly request this before the delivery quotation is finalized. You will receive a one-hour notification prior to the scheduled delivery, and it’s imperative that someone is available on-site to accept the goods.

Services:
Please note that additional charges, starting from $20, will apply for services such as moving furniture upstairs/downstairs, assembly, rubbish removal, disassembly of old furniture, and the involvement of extra personnel in the delivery process.

Warranty & Return & Refund

Warranty:
All our products are covered by a 12-month Return to Base (RTB) warranty, unless otherwise specified. We want to emphasize that we are not liable for any damage resulting from misuse or abuse of the products. Under the RTB warranty, the buyer is responsible for the cost of returning the goods to us. Upon receipt, we will repair or replace the item and cover the cost of sending it back to the buyer. It’s important to note that the warranty does not cover damage, wear, color changes, fading, or mold on upholstery, stitching, fabric, leather, and vinyl.

Given the unique nature of handcrafted furniture made from natural materials like wood and stone, each piece is inherently distinct. While we strive for quality, some imperfections and repairs in materials such as wood and stone are acceptable within the industry standards.

Additionally, the Consumer Guarantees Act does not apply to goods typically used for commercial purposes.

Return:
In the rare event that the product you receive from us is found to be faulty, we are committed to promptly addressing the issue. Kindly reach out to us within 3 working days of receiving your purchase, and we will strive to expedite the resolution process. We assure you that we will replace the faulty item and fulfill all our obligations as outlined in the Consumer Guarantees Act 1993.

Here are the key steps to facilitate a smooth return process:

• The buyer must notify us within 3 days of receiving the product to initiate the return process and dispatch the product for return within 7 days.
• The buyer bears the responsibility of maintaining the product in its original condition and refraining from further use before returning it to us.
• The goods should be delivered by the buyer to our warehouse in their original condition and packaging, with the associated costs covered by the buyer. Additionally, the buyer is accountable for ensuring the safety of the product during transit.

Refund:
Generally, we do not accept refunds if replacement stock is available. In instances where no replacement is possible, we will issue a refund to customers via bank transfer. Free delivery is contingent on the success of the transaction, and in the case of a refund, we will deduct the delivery cost from the refunded amount.

Please be aware that the delivery/shipping fee is non-refundable under any circumstances. 

For a full refund, the goods must be returned in a re-saleable state, consistent with the condition in which they were received by the purchaser. It is important to note that we cannot refund for any damage incurred directly or indirectly after the product has been received by the purchaser.

We appreciate your cooperation in adhering to these guidelines to facilitate an efficient resolution to any concerns regarding the received product.