Terms & Conditions

Payments Options:

Currently, we are offering payment options limited to Bank Deposits and Cash.

Delivery:

We typically schedule delivery within 1-5 days following payment confirmation. The standard shipping quotation is based on a single-person delivery service, which may require the buyer’s assistance for items deemed too heavy or large, such as sofas or mattresses. If an additional person is needed for delivery, kindly request this before the quotation is finalized.

Our standard delivery service extends to the door only; however, moving items upstairs, unboxing, and placing them in specific positions is not mandatory. While we may provide this service upon request, it is not obligatory.

Alternatively, buyers are welcome to pick up their purchases, but prior confirmation is necessary for a seamless process.

Warranty & Return & Refund

All our products are covered by a 12-month Return to Base (RTB) warranty, unless otherwise specified. We want to emphasize that we are not liable for any damage resulting from misuse or abuse of the products. Under the RTB warranty, the buyer is responsible for the cost of returning the goods to us. Upon receipt, we will repair or replace the item and cover the cost of sending it back to the buyer. It’s important to note that the warranty does not cover damage, wear, color changes, fading, or mold on upholstery, stitching, fabric, leather, and vinyl.

Given the unique nature of handcrafted furniture made from natural materials like wood and stone, each piece is inherently distinct. While we strive for quality, some imperfections and repairs in materials such as wood and stone are acceptable within the industry standards.

Generally, we do not accept refunds if replacement stock is available. In instances where no replacement is possible, we will issue a refund to customers via bank transfer. Free delivery is contingent on the success of the transaction, and in the case of a refund, we will deduct the delivery cost from the refunded amount.

Please be aware that the delivery/shipping fee is non-refundable under any circumstances. Additionally, the Consumer Guarantees Act does not apply to goods typically used for commercial purposes.

In the rare event that the product you receive from us is found to be faulty, we are committed to promptly addressing the issue. Kindly reach out to us within 3 working days of receiving your purchase, and we will strive to expedite the resolution process. We assure you that we will replace the faulty item and fulfill all our obligations as outlined in the Consumer Guarantees Act 1993.

For a full refund, the goods must be returned in a re-saleable state, consistent with the condition in which they were received by the purchaser. It is important to note that we cannot refund for any damage incurred directly or indirectly after the product has been received by the purchaser.

Here are the key steps to facilitate a smooth return process:

  1. The buyer must notify us within 3 days of receiving the product to initiate the return process and dispatch the product for return within 7 days.

  2. The buyer bears the responsibility of maintaining the product in its original condition and refraining from further use before returning it to us.

  3. The goods should be delivered by the buyer to our warehouse in their original condition and packaging, with the associated costs covered by the buyer. Additionally, the buyer is accountable for ensuring the safety of the product during transit.

We appreciate your cooperation in adhering to these guidelines to facilitate an efficient resolution to any concerns regarding the received product.